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Question: "No connection to tracker" error after upgrade. How to fix?
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gravatar for Resilio Q Bot
5.0 years ago by
Resilio Q Bot • 120
Resilio Q Bot • 120 wrote:

All my external Agents (i.e. Agents that stay outside of my network) report "No connection to tracker" error and do not transfer files after I upgraded to 2.2. How do I fix it?
mc upgrade tracker • 1.8k views
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modified 5.0 years ago by Resilio Connect ♦♦ 750 • written 5.0 years ago by Resilio Q Bot • 120
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gravatar for Resilio Connect
5.0 years ago by
Resilio Connect ♦♦ 750
Pleasanton, USA
Resilio Connect ♦♦ 750 wrote:

This error means that agent was not able to establish connection to tracker server. Agent will be attempting to connect to the tracker server which is defined in Profile, parameter "Custom trackers". If you don't have anything there, agents will be connecting to the tracker installed on the same computer as Management Console. Management Console v2.2. and newer gets the tracker installed automatically beside. This tracker gets the same IP address as Management Console.

Default tracker's listening port is 3000.

To fix: check that both outgoing and incoming connection between tracker and agent is possible and is not blocked in firewalls, NAT and router rules between them, both UDP and TCP protocols.

Alse, disable Use tracker option in Profile if you don't need to use tracker.
ADD COMMENT • link written 5.0 years ago by Resilio Connect ♦♦ 750
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